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Technology Gives, And Technology Takes Away

December 15, 2015
People involved in the insurance industry surely have many examples of headaches caused by technology. Just recall the initial launch of the Affordable Healthcare Act website, HealthCare.gov, in October 2013: it was fraught with the errors and it was an embarrassment for the Obama administration. Now, more than two years later, there are still problems. Thousands of people trying to meet the Dec. 15 deadline for coverage that would start with the new year overwhelmed HealthCare.gov. The New York Times reported that because of “unprecedented demand” the website had “record traffic” of 178,000 people using the site at 2:30 p.m. on the day before the deadline, Dec. 14.

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